Reckon Limited / Contact us | Reckon

 

Contact Us​

We welcome your feedback so we can continually improve our products, our service and our websites. To facilitate a quick response, please forward your comments to the relevant area below.

Holiday Operating Hours


For Businesses >          Reckon Accounts, Reckon One, Reckon Accounts Hosted and POS.

Other products >           Reckon APS, Reckon Docs, Reckon Elite and Reckon Billback.

Accounts enquiries

Customer service

For all enquiries relating to Reckon Accounts products, including the Reckon Accounts business and personal ranges.

Email:

customerservice@reckon.com.au

Phone:

1800 RECKON (Toll-free 1800 732 566)

Fax:

(02) 9577 5557

Postal:

Reckon Limited, Locked Bag 7522, McMahons Point, NSW, 2060

Technical support

For installation and software support, technical support is available Monday to Friday, 8.30am - 7pm (AEST) and weekends, 9am to 4pm (AEST).

Phone:        1902 223 101
Call cost is $4.90 per minute (incl. GST). Higher rates apply to calls from mobile & payphone

If you are a Reckon Advantage Member, please visit the
Advantage Members area for priority support contact details and hours. Read more about the benefits of Reckon Advantage Membership. If you are a Reckon Accounts Enterprise customer, please visit the Enterprise Members area

Product registration

Email:

registrations@reckon.com.au

Phone:

1300 650 061

Reckon One enquiries

Customer Service

Australia

Email:

reckonone@reckon.com

Phone:

1300 RKN ONE (1300 756 663)

Hours:

Weekdays 9am to 5pm (AEST)

New Zealand

Email:

reckonone@reckon.co.nz

Phone:

0800 REC ONE (0800 732 669)

Hours:

Weekdays 8.30am to 5pm (NZST)

Technical Support


Ask the Community >

Reckon One Videos >

Australia

Email:

onlinesupport@reckon.com

Phone:

1300 RKN ONE (1300 756 663)

Hours:

Weekdays 8.30am to 7pm (AEST)

New Zealand

Email:

onlinesupport@reckon.com

Phone:

0508 444 999

Hours:

Weekdays 8.30am to 7pm (AEST)


Go to Reckon One site >

Accounts Hosted enquiries

Customer service

Email:

onlinesales@reckon.com.au

Phone:

1800 RECKON (1800 732 566)

Technical support

Email:

onlinesupport@reckon.com.au

Technical support - weekdays

Phone:

1300 799 150

Hours:

8:30am to 7:00pm AEST

Technical support - weekends

Phone:

1902 223 101

Call costs $4.90 per minute (incl. GST)

Higher rates apply to calls from mobile & payphone

Hours:

9:00am to 4:00pm AEST

Reckon Partners

Reckon Partners are Reckon product specialists and may be found in your local area. They are the software experts we recommend you consult to satisfy the specific needs of your business.
Find a Reckon Accounts Hosted Accredited Partner in your area >
Find a CashBook Affiliate Partner in your area >

Go to Hosted site >

Enterprise enquiries

Whether you are new to Reckon Accounts Enterprise (previously known as QuickBooks Enterprise) or looking to get the most out of your software, our Enterprise Team is here to help. Don't hesitate to contact us regarding product information and sales, training & implementation or custom report building.

Email:

enterprise@reckon.com.au

Phone:

1300 636 253

Online enquiry form >
Go to Enterprise website >

POS enquiries

Customer service

For help with sales, shipping and order enquiries.

Email:

customerservice@reckon.com.au

Phone:

1800 RECKON (1800 732 566)

Reckon Enterprise sales division

For help with more complex point-of-sale requirements including product purchases and installation.

Email:

enterprise@reckon.com.au

Phone:

1300 636 253

Product registration

For help registering your software.

Phone:

1300 650 061

Technical support

For help with installation and software support.

Phone:

1902 223 101

Call cost is $4.90 per minute (incl. GST)

Higher rates apply to calls from mobile & payphone

Hours:

Monday to Friday, 8.30am - 7pm AEST (excluding public holidays) and Weekends, 9am-3pm AEST

For unlimited FREE technical support, why not consider joining the Reckon Advantage program?
More information >

Go to POS website >

Partner Program enquiries

Affiliate, Professional or Accredited Partner enquiries

Email:

professionalpartner@reckon.com.au

Phone:

1300 653 449

Fax:

(02) 9518 8457

Postal:

Locked Bag 7522, McMahons Point, NSW, 2060

Academic Partner enquiries

 

Email:

education@reckon.com.au

Twitter:

@ReckonAcademic

Phone:

1300 655 975

Fax:

(02) 9577 5555

Reseller Partner enquiries

Email:

dealersales@reckon.com.au

Phone:

1300 137 847

Fax:

(02) 9692 8016

Software Development Partner enquiries

Docs enquiries

Email:

corporate.services@reckon.com.au

Phone:

1300 139 001

Fax:

1300 139 013

Office:

Level 12, 65 Berry Street, North Sydney, NSW, 2060

Postal:

Locked Bag 7522, McMahons Point, NSW, 2060

 

Go to Docs website >

Elite enquiries

Sales and administration

Email:

elite@reckon.com.au

Phone:

1300 306 561

9:00am - 5:00pm AEST Monday - Friday


Fax:

(02) 9957 5557

Postal:

PO Box 180, Chirnside Park, VIC 3116

Technical support

Email:

Click here

Phone:

1902 222 244

Call cost is  $1.32 per minute (incl. GST)

Mobile or pay phone will cost extra

Fax:

(03) 9726 9599

Hours:

8:45 - 5:15pm AEST Monday - Friday

Go to Elite website >

Virtual Cabinet enquiries

Sales

Professionals

Email:

virtual.cabinet@reckon.com.au

Phone:

Sydney

02 9577 5000

 

Melbourne

03 8371 0066

 

Brisbane

07 3025 3344

 

Perth

08 9429 8841

General Business

Email:

enterprise@reckon.com.au

Phone:

1300 636 253

 

 

Technical support

Email:

vcsupport@reckon.com.au

   

 

Billback enquiries

Customer service

Email:

billback@reckon.com.au

Office:

Level 12, 65 Berry Street, North Sydney, NSW, 2060

Postal:

Locked Bag 7522, McMahons Point, NSW, 2060

   

Technical support

Support:

02 8415 8001

Email:

billback.support@reckon.com.au

   

Reckon Searches enquiries

Customer service

Email:

searches@reckon.com.au

Phone:

1300 365 995

Go to Reckon Searches site >

APS enquiries


Please see the APS website for contact information.

Shelco enquiries

Email:

corporate.services@reckon.com.au

Office address

Level 12, 65 Berry Street, North Sydney, NSW, 2060

Postal Address

Locked Bag 7522, McMahons Point, NSW, 2060

Help Desk Operating Hours

9.00 am to 5.00 pm AEST Monday - Friday (excluding national public holidays).

 

Go to Shelco website >

Investor enquiries

General investor enquiries

Email:

investorinfo@reckon.com.au

Phone:

(02) 9577 5000

Reckon head office

Office:

Level 12, 65 Berry Street, North Sydney, NSW, 2060

Company Secretary

Contact:

Mr. Myron Zlotnick LLM

Share registry

Should you have any further enquiries, contact the Registry on 1300 855 080 or +61 3 9415 4000 (if outside Australia). For web enquiries, visit Computershare and select the 'Contact Us' tab on the top of the 'Investor Centre' page.

Media enquiries

Media enquiries relating to Reckon Limited

Email:

media@reckon.com.au

PR enquiries

Contact:

Rebecca Kington - PR Executive

Email

rebecca.kington@reckon.com.au

Phone:

(02) 9577 5718

Mobile:

0413 359 009

Reckon Head Office

Contact:

(02) 9577 5000



Head office

General enquiries

Email:

customerservice@reckon.com.au

Phone:

1800 RECKON (Toll-free 1800 732 566) or;

+61 2 9577 5000 (Overseas)

Office:

Level 12, 65 Berry Street, North Sydney, NSW, 2060

Postal:

Reckon Limited, Locked Bag 7522, McMahons Point, NSW, 2060